Returns Policy

Upon receipt, open the package immediately for inspection. Contact us within next 48 hours with any issues you may have with the order. We guarantee a hassle free return process at CostumeSelection.com. We allow up to 14 days after the day you place your order to initiate a return on all items that are qualified for return.

Return/Exchange Guidelines

All returns initiated within 14 days of purchase will be refunded for the amount of merchandise and sales tax. Costumes may only be returned if they are unworn, in new condition, and still in the original packaging.

The packaging must not be damaged in any way
Any return received with missing items or without original packaging will not be credited
Return must use a traceable shipping method and COD will not be accepted
Any returns without tracking or delivery confirmation will not be refunded.

We accept returns on the following products only if they are in unopened and factory sealed packaging:

Undergarments, including hosiery and lingerie.
Wigs, beards, facial hair or any other artificial hair including hair accessories.
Prosthetics, fangs, and any other fake teeth.
Cosmetics/Make Up
Noses
Shoes: Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable. Please put the shoe box in another box when shipping, the original shoe box must be in brand new condition when received. Any return received that is missing items or without original packaging will not be credited – no exceptions.

The Following Items are never returnable:

Orders placed between October 14 and October 31 are not returnable
Special ordered items - including all Mascots
Pre-sold / back ordered items
Props that require special delivery are also not returnable
Any item that has been worn, used or altered

Exchange Guidelines:

If you need a different size or a different costume, you must place a new order for the needed replacement item(s), and initiate a return for the item(s) you have already received. This process is required due to the fact that the desired item(s) may be out of stock by the time we receive your return. This procedure also ensures that you receive your replacement item(s) quickly. All appropriate policies apply to all returned items.

Example: You ordered a size small but need a size medium. You would initiate a return for the small, and then place a new order for the desired medium, which will ship from our warehouse immediately. Once CostumeSelection.com receives the returned small in the mail, we will return the cost of the costume to the credit card you originally used during checkout. You are responsible for the return shipping on the small, and for the new shipping on the medium.

Restocking fees:

Unlike other costume websites, CostumeSelection.com DOES NOT charge a restocking fee for most returned items. The only times a restocking fee will be assessed is when five or more items from the same order are subsequently returned, or your return falls outside our return policy. In this case a 20% restocking fee will apply. The restocking fee calculation is:

20% of total cost of returned items- any shipping cost = restocking fee

Problem with your order (wrong size, missing pieces, etc.)?

Contact a CostumeSelection.com customer care representative who can assist you at 1-866-288-6709. If an item is received damaged, you must notify CostumeSelection.com so that we can replace the item at our cost. We will do everything possible to ensure that your problem is taken care of in an expedited fashion, as your happiness with your order is our highest concern.

Please note if your order is missing pieces or is damaged you can (a) return the item(s) at our costs, or (b) you can choose for us to send you the missing piece(s) or replacement item(s) via 2-3 day priority mail. Once we send you the missing piece(s) or replacement item(s) you cannot subsequently return the costume(s) in question.

If an item is damaged you must contact us within 72 hours of receipt (excluding Saturday and Sunday). After 72 hours have passed, CostumeSelection.com will not be responsible for the damaged items.

How do I send back the item(s) I want to return?

The packing slip in your package will contain detailed instructions on how to return an item. Here are a few basic requirements for returns:

Items must be received in new and unused condition and not missing any items (including the original packaging).
Any return received with missing items or without original packaging will not be credited.
Please also include the reason for the return with your item(s).
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you insure your return shipment. Please allow up to one billing cycle for credit to appear on your credit card.
Shipping charges are non refundable. Merchandise returned without original invoice will not be processed or refunded. Any return with missing items, will not be credited.
Returns are generally processed within 72 hours of receiving the item(s) back. Please Note: During the Halloween season (October and November) this process may take up to 3 weeks. You will be sent an email once your return is processed notifying you.

Ship to:

CostumeSelection.com
8250 NE Underground Dr.
Pillar 156G
Kansas City, MO 64161

Phone:

1-866-288-6709

Customer Service Hours:

Mon-Fri: 9:00 am – 5:00 pm CST
Sat-Sun: Closed.

E-MAIL: support@costumeselection.com

Halloween Costumes for Adult, Teens & Kids

Costumes for Halloween, Christmas, New Year's eve and any other costume party. CostumeSelection.com offers Halloween costumes and accessories for adults, teens, kids, and even pets! With every day's growing inventory, we are the fastest growing store for genuine collectible and affordable costumes with the large selection of unique adult and kids Halloween costumes, accessories, on the Internet. Why buy from CostumeSelection.com? We are the place of the genuine branded costumes for every occasion and event. Our product brands are coming from manufacturers loved by most for their popularity, quality and affordability. Our selection includes not only Halloween costumes, but costumes and dresses for Christmas, birthdays, club parties, Mardi Gras, Masquerades and other occasions.